FAQ: Frequently Asked Questions

WARRANTY POLICY

PARTS WARRANTY: – Warranty is as follows for all hard-goods; 90 days from date of purchase on all parts against manufacturing defects and defects in materials,365 days from date of purchase on all frames against manufacturing defects and defects in materials. (Only valid to original purchaser with copy of receipt)

 

– Wear & tear, product abuse, and improper use are not covered under warranty.

– Shipping costs to Fiction are covered by original purchaser, shipping costs back to said customer is covered by Fiction.

– After examination, warrantied products are subject to repair or replacement. Availability may result in alternative products or colors deemed suitable by Fiction being sent as replacements. Exact color and model is not guaranteed.

– Soft-goods excluded in warranty.

– If you feel your product is not covered under warranty call us at our USA office to see which options you qualify for under our crash replacement policy (see below).

CRASH REPLACEMENT POLICY
– If a product is no longer under the warranty duration, or simply does not qualify, we offer a very lenient crash replacement discounted pricing policy to keep you riding.

– Please contact us for pricing and availability, valid receipt for product in question needed at time of crash replacement purchase.

WARRANTY PROCESS
– If you live in the United States please contact us through either email or phone to receive an RA number if applicable.
(If you live in another area please contact your corresponding nearest distributor)

– Upon receiving an RA # send effected product(s) into the address below along with a copy of your receipt, and a sheet with your information (IE- Name, Phone, Email, Address, etc)

– After examination your product may be replaced, repaired, or returned to the address provided.

– Availability may result in alternative products or colors deemed suitable by Fiction being sent as replacements. Exact color and model is not guaranteed.

WARNING
Use Fiction BMX products at your own risk. These products are to be installed or assembled by a qualified bike shop and used only in the manner intended by the bicycle manufacturer. Be sure to follow any enclosed instructions when installing products. Do not use this product if defective or damaged. The purchaser or user assumes all risks associated with the use of this product.

WHERE CAN I PURCHASE FICTION PRODUCTS?

You can find genuine Fiction branded parts at your local dealer (use our dealer locator to find nearest one by clicking HERE). We do also sell our parts on this website of you do not have a stocking dealer in your town. If you are outside the United States please contact your nearest distributor (use our distributor list HERE).

WHERE CAN I FICTION STICKERS?

If you live in the USA:
To receive one (1) free Fiction sticker:

Send a self addressed & stamped enveleope (S.A.S.E.) to our US office below:

Fiction BMX
Attn: Stickers Please
641 S. Palm Street, Unit E
La Habra, CA 90631

To receive twelve (15) assorted Fiction stickers:

Send $5.00 by money order or check to the address above.

You can also purchase them HERE with Credit Card or PayPal.

If you live outside the USA:

Please contact your local distributor (see distro. list)